FAQs

Can I edit my order once placed?

  • Orders placed are processed at regular points during the day and night. This means that where a product is in stock, it is likely that it has already been picked and packed before we would be able to change any part of the order.
  • Where your order is for a pre-order, changing the order should be possible up to a week prior to publication date. We often send pre-orders out before publication date so you receive your order on the day it becomes available.

How do I return my order?

Do I have to pay to return my order?

  • If it is your choice to return the product, you must cover the return postage including sufficient insurance to cover any loss or damage caused by the shipping. If the product is returned and found to be damaged, we may reduce the amount of refund.  
  • Please do check our terms of service for full details.

What can I do if my order is returned to sender or lost in transit?

  • Contact our customer service team on uksupport@teachyourself.co.uk. We may be able to re-send it to you. Where it has been lost, we will send a replacement or offer a full refund if there is no stock remaining.

How do I request a refund?

  • If you are not happy with your product and would like to discuss a refund, please contact our customer services using uksupport@teachyourself.co.uk. Please include your order reference number and details of your concerns.

What do I do if I have purchased a Hachette book from a different retailer?

  • Please contact the retailer. We are unable to help with queries or issues relating to other retailers.

Do you deliver to Ukraine/Russia/Israel?

  • We are unable to deliver to embargoed locations where international supply is restricted or dangerous.
  • Territorial rights may also prevent us from shipping to certain countries. We recommend finding a retailer local to that country to obtain a copy (if available).

I would like a review copy...

  • That's great! We are always on the look-out for new reviewers. If you have a significant online following and would like to review our books please consider dropping us a line at admin@teachyourself.com.

How do I find out about product news? I have a query about a specific product.

  • If you would like to be kept up to date with our products and activities, please subscribe to our newsletter. 
  • If you would like to know more about a specific product, please contact our customer support team uksupport@teachyourself.co.uk.

Do you offer gift vouchers?

  • Unfortunately we are unable to offer gift vouchers for our store.

I have a suggestion/general feedback...

How do I contact an author?

  • Many of our authors will be on social media, give them a follow!

I have a press request...